Shipping policy

Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. 

Shipping Rates & Delivery Estimate 

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur, but we will notify you if there are any significant  delays.

Shipping Confirmation & Order Tracking 

You will receive a shipment confirmation email once your order has shipped containing your tracking number. The number will be active within 24 hours.

Customs, Duties, and Taxes

Obsidian Butterfly Candles is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages

Obsidian Butterfly Candles is not liable for any products damaged or lost during shipping. if you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.