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    Refund policy

      1.Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or refunds once an orders placed. This applies to: 

    • Candles
    • Body Oils
    • Body Butters
    • Scrubs
    • Fragrance Products
    • Subscription Boxes
    • Limited-Edition Collections

    No exceptions will be made unless the product arrives damaged or defective.2. 2. Damaged or Defective Items

    IF your item arrives damaged or defective, you must notify us within48 hours of delivery with a photo or video proof.

    To qualify for replacement: You Must Provide:

    1. Clear photos of the damaged item
    2. A photo of the shipping box 
    3. A photo of the shipping label
    • A description of the issueOnce verified, we will:
    • Replace the item at no cost or
    • Issue store credit only (no cash refunds)

    We do not refund:

    • Shipping delays
    • Melted items left outside
    • Damage caused by misuse
    • Orders sent to incorrect addresses provided by the customer

    3. Incorrect or Incomplete Addresses 

    The customer is responsible for entering the correct shipping address.

    If the package is:

    • Return to sender
    • Lost due to incorrect address entry

    The customer must pay for reshipping. No refunds will be issued for address errors.

    4. Lost and  Stolen Packages

    Once an order is marked "Delivered" by the carrier, Obsidian Butterfly Candles is no longer responsible for the package.

    We do not replace or refund stolen packages.

    Customers must file a claim directly with:

    • USPS
    • UPS
    • FEDEX (depending on the carrier used)

    5. Allergies & Sensitivities 

    It is the customer's responsibility to read all product ingredients prior to purchase.

    We do not provide refunds or replacements for:

    • Skin reactions 
    • Allergic responses
    • Sensitivity to fragrance 

    Always perform patch test before full use.

    6. Custom & Personalized Orders 

    Custom-made items are non-refundable and cannot be canceled once production begins.

    This includes:

    • Personalized candles
    • Engraved items
    • Custom scent blends
    • Made -to - order batches

    7. Subscription Boxes

    Subscription box payments are final and non-refundable, including:

    • prepaid plans
    • monthly renewals

    Cancellations must be made before the next billing date.

    Boxes already billed cannot be refunded or canceled.

    8. Returns Not Accepted

    We do not accept returns for:

    • USED PRODUCTS
    • OPENED PRODUCTS 
    • PARTIALLY USED ITEMS
    • ITEMS WITH TAMPERED SEALS
    • ITEMS EXPOSED TO HEAT
    • "I CHANGED MY MIND"
    • "I DON'T LIKE THE SCENT"
    • THE PRODUCT DIDN'T WORK FOR ME"

    This prevents contamination and protects product safety.

    9. Digital Products 

    All digital products include:

    • Downloads
    • Digital Gift Cards

    10. FRAUD, ABUSE, & CHARGEBACKS

    Any fraudulent activity, including false damage claims or chargebacks, will result in:

    • Termination of customer account
    • Blacklisting from future purchases
    • Legal action if necessary

    We provide all proof of shipment, delivery, and customer communication the payment processor.

    11.  POLICY ENFORCEMNET

    By purchasing from Obsidian Butterfly Candles, the customer agrees to this policy in full.

    We reserve the right to update or modify this policy at any time without notice.

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